Bracket extension request for families with 3 or more members

The families of 4 or more members can solicit the enlargement of the stretches of the canon of the water. With this enlargement 3 monthly cubic meters for person will be added to the limits of consumption of water established by the Law. The family units that they do not overcome the 10 cubic meters of consumption are not necessary that they make the procedure already because they benefit from the basic stretch.

Also the of the stretches of the canon of enlargement water the house of request the family with persons with degree of joined decrease superior tone the 75 % two persons ace that they will compute. In this case, necessary lamb it will tone show the form accompanied of copy of the resolution of High School Català de Assitència and Social Services.

Families or household units with 4 or more members that, in previous years, have already accredited the number of persons living in the dwelling do not need to provide another form (their details are already on record).

How to request extension?

• Through the Agency's website. On-line processing using an internet form.
• In person or by registered post. Form .

Where can I obtain the form?

• On the website of the Catalan Water Agency in electronic format.
• At the offices of supplying bodies.
• At the Town Council.

Where should the form be handed in?

In person or by registered post to:

• The corresponding supplying body.
• Any public Register (Catalan Water Agency, Government of Catalonia, etc).

How do I know if my application for the extended bracket is being processed?

Every document entering a public register is subject to processing. Therefore the first thing to find out is whether the document is registered.

• If the information has been sent to the Catalan Water Agency through our web page, you will receive an application code at the time of submission of your information. Within a period of three days, your application will also be given a code in the general records of the Agency and you will receive an e-mail indicating the date and record number.
• Where the form has been presented in person in our offices, it will be registered immediately.
• Where presentation is by post, you can contact the Agency (telephone 935 672 800) or at e-mail aca@gencat.net) to request the application registration number.

To consult the stage of processing of your application – declaration, regardless of the way in which the application was made, you can call 935 672 800 or e-mail aca@gencat.net.

When the application-declaration was made to the supplying body, you can contact either the Catalan Water Agency or the supplying body.

How do I find out the results of the application – declaration?

• Only in cases where the application – declaration is refused due to non-fulfilment of one of the requirements for extension of the brackets, the Catalan Water Agency will provide express notice of the result of this request. This notification will be provided within a maximum period of six months following the presentation of the application.
• In general, the extension of the brackets for Water Rates will be applied from the bill following the presentation of the details.

TELEPHONE FOR INFORMATION: 902 012 345